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Office Manager

Office Manager

The basic duties, responsibilities, and tasks are as follows:

  • Support leadership staff with administrative responsibilities
  • Establish and maintain files needed by staff
  • Answer telephone calls and route accordingly, including ReStore donor and customer calls; answer questions and schedule ReStore donation pick-up appointments
  • Greet in-person guests and assist them promptly and in a friendly manner
  • Serve as first point of contact and respond to all inquiries made via email, website, telephone, postal mail, and in person
  • Maintain company’s file system
  • Purchase, upgrade, and maintain office supplies and equipment
  • Pick-up/drop-off mail daily and distribute to staff
  • Record and disseminate minutes from staff meetings
  • Perform administrative support tasks as requested by the leadership team
  • Send appropriate correspondence and mailings in a timely manner
  • Set up conference room for internal and external meetings
  • Contact and communicate with staff, volunteers, homeowners, vendors, donors, community members, and ReStore patrons
  • May collect data, assemble materials, type proposals, and assist in employee-related administrative tasks
  • Make travel arrangements for the CEO and directors
  • Maintain calendars of the CEO and directors
  • Other specific projects as assigned or developed


  • Process accounts payable invoices and check requests for approval by Finance Director
  • Assist Finance Director with annual audits and other year-end activities
  • Maintain construction in progress (CIP) log
  • Prepare credit card statements for reconciliation
  • Prepare expense reports for approval and processing
  • Maintain vendor/invoice filing system



  • Enter donations and other data, manage databases
  • Process donation acknowledgments
  • Assist in mass mailing preparations
  • Assist with website updates and other communications as appropriate
  • Program Support:
  • Handle inquiries for volunteer program, assist with scheduling and communication, maintain volunteer database
  • Handle inquiries for homeownership program, including new construction and repairs
  • Maintain homeowner records per record retention policy
  • Assist with annual homeownership application cycle


  • Must have the ability to deal with highly confidential matters in a professional manner
  • Maintain the integrity of confidential information relating to company, employee, and donor data

Required Qualifications:

  • Computer skills in word processing, spreadsheets, and databases
  • Experience using Microsoft applications (Word and Excel) and content management systems (document sharing) such as SharePoint, OneDrive and Dropbox, Microsoft Teams and Zoom
  • Self-starter and ability to work independently with minimal supervision
  • Ability to analyze problems and make corrections in a complex and fast-paced environment
  • Ability to proactively determine priorities and meet deadlines
  • Experience using social media and willingness to learn marketing platform practices
  • Experience managing an office
  • High level of verbal and written communication skills
  • Detail oriented and organized
  • Flexibility related to working with and assisting volunteers
  • Complete a criminal background check
  • Bookkeeping experience preferred
  • Quickbooks Online and experience a plus


  • Associates degree required. Bachelors preferred.
  • Two years related work experience in a non-profit or another business may be considered in place of a degree.

Work, Environment and Physical Demands

  • Most work is performed indoors in an office setting. It is normal to sit for long periods of time.
  • Requires valid driver’s license and must meet company’s insurance requirements; occasional driving to various offices or build or repair sites to work with staff and
  • volunteers.
  • Some tasks involve working with volunteers and staff while others are performed independently

This position will report to the CEO. It is full-time; generally, Monday through Friday.

Pay range: $16-18/hour

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